So, you’re a new admin adding users to your organization. But what do all those fields really mean?
You enter the first name, the last name, alias auto-populates and then you look at the next field.
Email. Easy enough. Enter the new user’s email. Username. Re-enter the email? It might work and it might not. You see, email needs to be an actual existing email that the user can access to activate his account, receive notifications etc. Username, while in an email format, does not have the be a real email. It is a unique login for a user and can not be used in multiple accounts.
In this scenario, “Rachelnatik@gmail.com” has already been used for another org and is not able to be the username for this new user. We can replace it with unique text in email format and then press save. New user created!